If you haven't received your confirmation mail, please check your spam filter and unwanted mails. Otherwise, you may have entered a wrong email address. Please contact us at online@shoethebear.com so we can confirm your purchase.
Yes you can.
Your order will be packed within 24 hours after purchase. Therefore, if you wish to make a change or cancel your order completely, you need to let us know within this time frame. After that, we can't guarantee that we can change your order. Please contact us on online@shoethebear.com.
You can always track your package on GLS's homepage. Your tracking number has been sent to your by mail, together with your invoice. In case you haven't received your track & trace number, please contact us at online@shoethebear.com, so we can inform you about the status of your package.
You choose the item(s) you want to purchase and add them into the "shopping cart". You can edit the contents of the shopping cart at any time and continuously check the content and price of the good(s).
1. When you are ready to place your order, click the shopping cart icon and then the "Checkout" button.
2. Enter your information and click "Go to Shipping Methods"
3. Select the shipping method you want and click "Go to payment method"
4. Then you will be directed to a secure payment page where you will enter your credit card information. You can cancel your order at any time until you confirm your payment information by clicking the "Finish payment" button.
The amount will first be deducted from your account once the item(s) leaves our warehouse.
SHIPPING AND DELIVERY
Denmark: Free shipping on orders above 499DKK. 29 DKK shipping costs on orders below 499DKK.
Within Europe: Free shipping on orders above 65 euro. 5 euro shipping cots on orders below 65 euro.
Outside Europe: 10 euro regardless of the order size
Denmark: 1-2 business days
Europe: 2-4 business days
North America: 3-5 business days
Asia: 5-7 business days
All our online orders are shipped as insured parcels through GLS.
RETURNS & EXCHANGES
You have 30 days to return your goods when shopping online at SHOE THE BEAR. Your return right starts at the receipt of the goods.
Upon return, you can use the enclosed return label. Drop the parcel off at the nearest post office and write down your tracking number. By using our return label, a amount will be automatically deducted from your total return amount. Feel free to use other shipping methods if you prefer, however, we recommend that the package should always be traceable in case of lost goods.
Return cost: Denmark 5€ Germany 7€ Sweden 8€ Belgium 9€ Netherlands 9€ Austria 10€ Norway 11€ United Kingdom 11€ France 14€ Finland 15€ Spain 30€
Please return the package in the same condition as you received it in. Please enclose your receipt and the completed return form for why you want to return your good(s).
How to make a return:
1. All international returns must be sent to the following address.
SHOE THE BEAR MICHAEL DREWSENSVEJ 22 8270 HØJBJERG DENMARK (Write "RETURN PARCEL / WEBSHOP" on the parcel)
Note: We do not accept any liability for the return package before it is in our possession.
2. Drop the return parcel in your local postal office.
3. Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase.
Once we have received your return parcel, the refund process will take place within 3 business days. We will check the parcel for its contents and refund you the full amount you have paid to us upon purchase (excluding the original shipping cost). The amount is always transferred to the same account as you used for the purchase. Please note that refunds can take up to 14 business days to show in your account due to varying processing times between payment providers, we therefore kindly ask for your patience.
If you want to exchange your item to another size or color, we kindly ask you to place a new order here on the website, which will be sent to you as soon as possible. As soon as we receive your return parcel, we will credit the full amount to the credit card used for the purchase.
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