What size should I choose?

At SHOE THE BEAR, we use European sizing. The chart below is a general guideline to help to determine your footwear size.

If you have any questions, please contact us at online@shoethebear.com or catch us on the chat button at the bottom right corner. 

I have not received my order confirmation

Can I change my order after completing the purchase?

I haven't received my order / Can I track my shipment?

How do I use my discount voucher? 

Discount vouchers is entered at the checkout. After selecting and adding the product(s) to your shopping cart, you proceed to checkout and enter the "Discount code". When you press the "Apply Coupon" button, the discount will automatically be deducted from the total.

NB: Please note that discount vouchers do not apply to already reduced items.

Newsletter

What is the SHOE THE BEAR newsletter and how often do I get emails? 

We send 1-2 emails every week regarding trends, shoes inspiration and news from SHOE THE BEAR.

 The benefits of SHOE THE BEAR newsletter: 

Here are 3 fast and good reasons to why you should join the newsletter:

  1. News and trends - you get current information on the latest news, for example, new styles and restocked styles.

2. Promotions and sales - you will be the first to know current and upcoming offers and sales.

3. Discount coupons - when you are subscribed to our newsletter, you will get lots of benefits, including exclusive discount codes that can be used on our online store. 

How do I sign up for the newsletter? 

You sign up for the newsletter on the bottom of the website, or fat the newsletter popup window.

Important: Do not mark e-mails from SHOE THE BEAR as SPAM, as this will block other mails from SHOE THE BEAR (eg. order confirmation).

If you did not find what you were looking for, please contact us at online@shoethebear.com

• All our online orders are shipped as insured parcels through PostNord
• Dispatch the same day when ordering before 1pm
• You will receive a track & trace number as soon as the item(s) leaves our warehouse 

• Denmark: Free shipping / 1-2 business days
• Within Europe: 10 EUR / 2-4 business days
• Outside Europe (rest of the worldwide): 25 EUR / 3-5 business days 

For non-EU customers: Please note that local charges (custom duty, sale taxes) may be added to your order, depending on the region and local custom duties. These charges are at the customer's own expense.

You have 30 days to return your goods when shopping online at SHOE THE BEAR. Your return right starts at the receipt of the goods.

Upon return, you can use the enclosed return label. Drop the parcel off at the nearest post office and write down your tracking number. By using our return label, we will automatically deduct the return cost from your total credit amount. Please see the return costs below for each country. Feel free to use other shipping methods if you prefer, however, we recommend that the package should always be traceable in case of lost goods.

When do I get my money back? 

Once we have received your return parcel, the refund process will take place within 3 business days. We will check the parcel for its contents and refund you the full amount you have paid to us upon purchase (excluding the original shipping cost). The amount is always transferred to the same account as you used for the purchase. Please note that refunds can take up to 14 business days to show in your account due to varying processing times between payment providers, we therefore kindly ask for your patience.

I want to make an exchange

If you want to exchange your item to another size or color, we kindly ask you to place a new order here on the website, which will be sent to you as soon as possible. As soon as we receive your return parcel, we will credit the full amount to the credit card used for the purchase.

I want to make a complaint regarding my shoes

How do I order from SHOE THE BEAR?

You choose the item(s) you want to purchase and add them into the "shopping cart". You can edit the contents of the shopping cart at any time and continuously check the content and price of the good(s).

1. When you are ready to place your order, click the shopping cart icon and then the "Checkout" button.

2. Enter your information and click "Go to Shipping Methods"

3. Select the shipping method you want and click "Go to payment method"

4. Then you will be directed to a secure payment page where you will enter your credit card information. You can cancel your order at any time until you confirm your payment information by clicking the "Finish payment" button.

The amount will first be deducted from your account once the item(s) leaves our warehouse.

Non EU customers. Please note that local charges (custom duty, sale tax) may be added to your order, depending on region and local custom duties. These charges are at the customer own expense.

Can I track my package?