If you haven't received your confirmation mail, please check your spam filter and unwanted mails. Otherwise, you may have entered a wrong email address. Please contact us at email@example.com so we can confirm your purchase.
For technical reasons it is not possible to change an order that has been placed.
If you have any questions, please contact our customer service at firstname.lastname@example.org or call us on +45 38 40 04 44 and we will be happy to help.
You can always track your package on GLS's or DHL's homepage. Your tracking number has been sent to your by mail, together with your invoice. In case you haven't received your track & trace number, please contact us at email@example.com, so we can inform you about the status of your package.
You choose the item(s) you want to purchase and add them into the "shopping cart". You can edit the contents of the shopping cart at any time and continuously check the content and price of the good(s).
1. When you are ready to place your order, click the shopping cart icon and then the "Checkout" button.
2. Enter your information and click "Go to Shipping Methods"
3. Select the shipping method you want and click "Go to payment method"
4. Then you will be directed to a secure payment page where you will enter your credit card information. You can cancel your order at any time until you confirm your payment information by clicking the "Finish payment" button.
The amount will first be deducted from your account once the item(s) leaves our warehouse.
At www.shoethebear.com you can pay with the following payment solutions:
VISA VISA/Dankort VISA/Electron Mastercard Mastro PayPal ApplePay Klarna Mobilepay
The amount will be deducted from your account once your item leaves our warehouse.
We pay the credit card fee on all online orders.
SHIPPING AND DELIVERY
Free shipping and return on orders above 65€. Shipping costs on orders below 65€ are 5€.
Germany: Free shipping and return on orders above 65€. Shipping costs on orders below 65€ are 5€.
Within Europe: Free shipping on orders above 65€. Shipping costs on orders below 65€ are 5€.
This rate includes the UK, Switzerland and Norway.
Outside Europe: 10€ - 50€ depending on shipment distance. The shipping costs will be calculated during the check-out.
If you have questions regarding shipments outside the EU or otherwise feel free to contact our customer service team at firstname.lastname@example.org.
Denmark: 1-2 business days
Germany: 1-3 business days
Europe: 2-5 business days*
North America: 3-5 business days
Asia: 5-7 business days
*UK orders will currently arrive within 5-11 weekdays, due to Brexit and customs handling.
All our online orders are shipped as insured parcels throughDHL or GLS.
RETURNS & EXCHANGES
Please go to our return policy here for the full information on how to return an order, refunds, exchanges and claims.
Once we have received your return parcel, the refund process will take place within 3 business days. We will check the parcel for its contents and refund you the full amount you have paid to us upon purchase (excluding the shipping cost). The amount is always transferred to the same account as you used for the purchase. Please note that refunds can take up to 14 business days to show in your account due to varying processing times between payment providers, we therefore kindly ask for your patience.
Please note that the return shipping costs will not be reimbursed. Returns are however currently free of charge for customers in Denmark and Germany.
If you want to exchange your item to another size or color, we kindly ask you to place a new order here on the website, which will be sent to you as soon as possible. As soon as we receive your return parcel, we will credit the full amount to the credit card used for the purchase.
If you sign up to our newsletter, you will receive a promotion code within 5 minutes. If you have not received it, please check if it ended up in spam/unwanted emails. If that is not the coincidence, please do not hesitate to contact us at email@example.com.
The intro-promotion code can be used on all not discounted products. This means that it is not possible to use it on already discounted items.