If you haven't received your confirmation mail, please check your spam filter and unwanted mails. Otherwise, you may have entered a wrong email address. Please contact us at online@shoethebear.com so we can confirm your purchase.

Unfortunately, no.

For technical reasons it is not possible to change an order that has been placed.

If you have any questions, please contact our customer service at online@shoethebear.com or call us on +45 38 40 04 44 and we will be happy to help.

You can always track your package on GLS's or DHL's homepage. Your tracking number has been sent to your by mail, together with your invoice. In case you haven't received your track & trace number, please contact us at online@shoethebear.com, so we can inform you about the status of your package.

Track your parcel from GLS here

Track your parcel from DHL here

You choose the item(s) you want to purchase and add them into the "shopping cart". You can edit the contents of the shopping cart at any time and continuously check the content and price of the good(s).

1. When you are ready to place your order, click the shopping cart icon and then the "Checkout" button.

2. Enter your information and click "Go to Shipping Methods"

3. Select the shipping method you want and click "Go to payment method"

4. Then you will be directed to a secure payment page where you will enter your credit card information. You can cancel your order at any time until you confirm your payment information by clicking the "Finish payment" button.

The amount will first be deducted from your account once the item(s) leaves our warehouse.

Denmark: 

Free shipping and return on orders above 65€.
Shipping costs on orders below 65€ are 5€.

Germany:
Free shipping and return on orders above 65€.
Shipping costs on orders below 65€ are 5€.

Within Europe: 
Free shipping on orders above 65€.
Shipping costs on orders below 65€ are 5€.

This rate includes the UK, Switzerland and Norway.

Outside Europe:
10€ - 50€ depending on shipment distance.
The shipping costs will be calculated during the check-out.

If you have questions regarding shipments outside the EU or otherwise feel free to contact our customer service team at online@shoethebear.com.

Denmark: 1-2 business days

Germany: 1-3 business days

Europe: 2-5 business days*

North America: 3-5 business days

Asia: 5-7 business days

*UK orders will currently arrive within 5-11 weekdays, due to Brexit and customs handling.

Please go to our return policy here for the full information on how to return an order, refunds, exchanges and claims.

Once we have received your return parcel, the refund process will take place within 3 business days. We will check the parcel for its contents and refund you the full amount you have paid to us upon purchase (excluding the shipping cost). The amount is always transferred to the same account as you used for the purchase. Please note that refunds can take up to 14 business days to show in your account due to varying processing times between payment providers, we therefore kindly ask for your patience.

Please note that the return shipping costs will not be reimbursed. Returns are however currently free of charge for customers in Denmark and Germany. 

If you sign up to our newsletter, you will receive a promotion code within 5 minutes. If you have not received it, please check if it ended up in spam/unwanted emails. If that is not the coincidence, please do not hesitate to contact us at online@shoethebear.com.