If you haven't received your confirmation mail, please check your spam filter and unwanted mails. Otherwise, you may have entered a wrong email address. Please contact us at online@shoethebear.com so we can confirm your purchase.

Yes you can.

Your order will be packed within 24 hours after purchase. Therefore, if you wish to make a change or cancel your order completely, you need to let us know within this time frame. After that, we can't guarantee that we can change your order. Please contact us on online@shoethebear.com.

You can always track your package on GLS's or DHL's homepage. Your tracking number has been sent to your by mail, together with your invoice. In case you haven't received your track & trace number, please contact us at online@shoethebear.com, so we can inform you about the status of your package.

Track your parcel from GLS here

Track your parcel from DHL here

Denmark: Free shipping on orders above 500DKK. 29 DKK shipping costs on orders below 500DKK.

Within Europe: Free shipping on orders above 65 euro. Shipping costs on orders below 65 euro are 5 Euro.

Outside Europe: 10 - 50 euro depending on shipment distance.

Denmark: 1-2 business days

Europe: 2-5 business days

North America: 3-5 business days

Asia: 5-7 business days

Delivery time may varrie due to external circumstances such as custom clearence.

You have 30 days to return your goods when shopping online at SHOE THE BEAR. Your return right starts at the receipt of the goods. If you wish to change the item or return the item, you must complete the return note and follow the instructions. If you would like a new item, you must submit a new order.

Upon return, drop the parcel off at the nearest post office and write down your tracking number. For returns, please note that the return shipping will not be reimbursed. Returns are free in Denmark and Germany.

You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form. 

How to make a return: 

1. All international returns must be sent to the following address.

SHOE THE BEAR
MICHAEL DREWSENSVEJ 22
8270 HØJBJERG
DENMARK
(Write "RETURN PARCEL / WEBSHOP" on the parcel)

Note: We do not accept any liability for the return package before it is in our possession.

2. Drop the return parcel in your local postal office.

3. Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase. 

Once we have received your return parcel, the refund process will take place within 3 business days. We will check the parcel for its contents and refund you the full amount you have paid to us upon purchase (excluding the original shipping cost). The amount is always transferred to the same account as you used for the purchase. Please note that refunds can take up to 14 business days to show in your account due to varying processing times between payment providers, we therefore kindly ask for your patience.