RETURNS, EXCHANGES & CLAIMS

RETURN POLICY

 

You have 30 days to return your goods when shopping online at SHOE THE BEAR. Your return right starts at the receipt of the goods. If you wish to change the item or return the item, you must complete this return note and follow the instructions. If you would like a new item, you must submit a new order.

You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form. 

Upon return, drop the parcel off at the nearest post office and write down your tracking number. 

Return procedure:

For returns from Denmark, Germany, Austria, Netherland and Belgium

These packages have a pre-paid return label.

1. Fill out the return form and put it with the package for a swifter handling
2. Attach the pre-paid return label to the package
3. Hand in the return parcel at your local post office

Prices for pre-paid return label

Country	Cost of return
Denmark	4€ by use of prepaid label
Germany	0€ by use of prepaid label
Netherland	5€ by use of prepaid label
Belgium	5€ by use of prepaid label
Austria	5€ by use of prepaid label
Rest of the world	No pre-paid label

The price for use of the pre-paid return label will not be reimbursed. It will be deducted from the refunded amount.

 

For returns from all other countries

1. All returns must be sent to the following address. Customers from the United States must return to a different address (please go to our US site)
   
   Shoe the bear 
   Michael Drewsensvej 22
   8270 Højbjerg
   Denmark Att. Return / Shoe The Bear
   (Write "RETURN PARCEL / WEBSHOP" on the parcel)
   
   Note: We do not accept any liability for the return package before it is in our possession.
   
   2.Drop the return parcel in your local postal office.
   
   3. Once we have received the parcel and reviewed its content, the amount will be credited to the account used for the purchase. 

Please note that the return shipping costs will not be reimbursed and parcels must be sent to the warehouse return address, never to parcel shops, it is not possible for us to pick up return packages at a parcel shop.

Please note that the return shipping costs will not be reimbursed. Returns are however currently free of charge for customers in Denmark and Germany. 

You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled the goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.

Your purchase is covered by the Danish Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course, it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.

In January 2016 a new legislation in relation to the Consumer Complaints Act was adopted. We strongly suggest you to contact us in advance to solve any complaints, but in case there is a dispute we can't solve. We refer to the EU commission's home page - Online Dispute Resolution http://ec.europa.eu/consumers/odr/

Should you have any complaints regarding missing, wrong or damaged items, please submit a claim through the below link:

We kindly ask you to provide us with your documentation of the purchase, together with pictures and a short description of the claim cause when you submit the claim. This will shorten the process of handling the claim.

You must complain within "reasonable time" after you have discovered the defect. We recommend that you contact us as soon as possible, and within 2 months after the defect was discovered.