FREQUENTLY ASKED QUESTIONS

What size should I choose?


At SHOE THE BEAR, we use European sizing. The chart below is a general guideline to help to determine your footwear size.

If you have any questions, please contact us at online@shoethebear.com or catch us on the chat button at the bottom right corner. 

I have not received my order confirmation

If you haven't received your confirmation mail, please check your spam filter and unwanted mails. Otherwise, you may have entered a wrong email address. Please contact us at online@shoethebear.com so we can confirm your purchase.


Can I change my order after completing the purchase?

Yes you can.

Your order will be packed within 24 hours after purchase. Therefore, if you wish to make a change or cancel your order completely, you need to let us know within this time frame. After that, we can't guarantee that we can change your order. Please contact us on online@shoethebear.com.

I haven't received my order / Can I track my shipment?

You can always track your package on GLS, DHL or TNT's homepage. Your tracking number has been sent to your by mail, together with your invoice. In case you haven't received your track & trace number, please contact us at online@shoethebear.com, so we can inform you about the status of your package.

 

How do I use my discount voucher? 


Discount vouchers is entered at the checkout. After selecting and adding the product(s) to your shopping cart, you proceed to checkout and enter the "Discount code". When you press the "Apply Coupon" button, the discount will automatically be deducted from the total.

NB: Please note that discount vouchers do not apply to already reduced items.

Newsletter


What is the SHOE THE BEAR newsletter and how often do I get emails? 

We send 1-2 emails every week regarding trends, shoes inspiration and news from SHOE THE BEAR.

 The benefits of SHOE THE BEAR newsletter: 

Here are 3 fast and good reasons to why you should join the newsletter:

  1. News and trends - you get current information on the latest news, for example, new styles and restocked styles.

2. Promotions and sales - you will be the first to know current and upcoming offers and sales.

3. Discount coupons - when you are subscribed to our newsletter, you will get lots of benefits, including exclusive discount codes that can be used on our online store. 

How do I sign up for the newsletter? 

You sign up for the newsletter on the bottom of the website, or fat the newsletter popup window.

Important: Do not mark e-mails from SHOE THE BEAR as SPAM, as this will block other mails from SHOE THE BEAR (eg. order confirmation).

If you did not find what you were looking for, please contact us at online@shoethebear.com