Express worldwide delivery | 2-4 business days

30 days return policy

Handmade footwear in genuine leather and suede

GENERAL QUESTIONS

What size should I choose?


At SHOE THE BEAR, we use European sizing. The chart below is a general guideline to help to determine your footwear size.

If you have any questions, please contact us at online@shoethebear.com or catch us on the chat button at the bottom right corner.

WOMEN'S SIZE GUIDE | SHOETHEBEAR.COM MEN'S SIZE GUIDE | SHOETHEBEAR.COM


I have not received my order confirmation


If you haven't received your confirmation email, please check your spam filter and unwanted mails. Otherwise, you may have entered a wrong email address. Please contact us at online@shoethebear.com so we can confirm your purchase.


Can I change my order after completing the purchase?


Yes you can.

Your order will be packed within 24 hours after purchase. Therefore, if you wish to make a change or cancel your order, you need to let us know within this timeframe. After that, we can't guarantee that we can change your order. Please contact us by email to
 online@shoethebear.com.



I haven't received my order / Can I track my shipment?


You can always track your package on GLS, DHL or TNT's homepage. Your parcel number has been sent to your mail, together with your invoice. In case you haven't received your track & trace number, please contact us at online@shoethebear.com, so we can inform about the status of your package.

 

How do I use my discount voucher? 


Discount code is entered at the checkout - After selecting the product you would like to purchase you proceed to checkout and enter a "Discount Code". When you press the "Apply Coupon" button the discount will automatically be deducted from the total.

Newsletter and Social Media


What is the SHOE THE BEAR newsletter and how often do I get emails?
 

We send approximately one email every other week regarding trends, shoes and news from SHOE THE BEAR.

 The benefits of SHOE THE BEAR newsletter: 

Here are 3 fast and good reasons to why you should join the newsletter:

  1. News and trends - you get current information on the latest news on the home page, for example, new models or information about restocked models.
2. Promotions and sales - you get the first message on current and upcoming offers and sales.
3. Discount coupons - when you are subscribed to our newsletter, you will get lots of benefits, including exclusive discount codes that can be used in our online store. 

How do I sign up for the newsletter? 

You sign up for the newsletter by entering the link: Newsletter signup 

Important: Do not mark e-mails from SHOE THE BEAR as SPAM, as this leads to other e-mails from Shoe The Bear (eg. The order confirmation), nor sent to your inbox.

If you did not find what you were looking for, please contact us at online@shoethebear.com

 

* Foot length measured in CM