You have 30 days to return your goods when shopping online at SHOE THE BEAR. Your return right starts at the receipt of the goods.
Upon return, you can use the enclosed return label. Drop the parcel off at the nearest post office and write down your tracking number. By using our return label, we will automatically deduct the return cost from your total credit amount. Please see the return costs below for each country. Feel free to use other shipping methods if you prefer, however, we recommend that the package should always be traceable in case of lost goods.
Note: Customers from United States must return to a different address (please go to our US site)
Profilvej 4, 6000 Kolding
Att. Return / Shoe The Bear
(Write "RETURN PARCEL / WEBSHOP" on the parcel)
Note: We do not accept any liability for the return package before it is in our possession.
2. Drop the return parcel in your local postal office.
3. Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase.
When can I expect the refund
Once we have received your return parcel, the refund process will take place within 3 business days. We will check the parcel for its contents and refund you the full amount you have paid to us upon purchase (excluding the original shipping cost). The amount is always transferred to the same account as you used for the purchase. Please note that refunds can take up to 14 business days to show in your account due to varying processing times between payment providers, we therefore kindly ask for your patience.
I want to make an exchange
If you want to exchange your item to another size or color, we kindly ask you to place a new order here on the website, which will be sent to you as soon as possible. As soon as we receive your return parcel, we will credit the full amount to the credit card used for the purchase.
I want to make a complaint regarding my shoes
Should you have any complaints regarding missing, wrong or damaged items, please contact us at firstname.lastname@example.org. We kindly ask you to provide us with your documentation of the purchase, together with pictures and a short description of the claim cause.