You have 30 days to return your goods when shopping online at SHOE THE BEAR. Your return right starts at the receipt of the goods. If you wish to change the item or return the item, you must complete this return note and follow instructions. If you would like a new item, you must submit a new order.

Upon return, drop the parcel off at the nearest post office and write down your tracking number.For returns, please note that the return shipping will not be reimbursed.

You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form. 


 
Return procedure:
 
1. All international returns must be sent to the following address.
Note: Customers from United States must return to a different address (please go to our US site)

Shoe the bear 
Michael Drewsensvej 22
8270 Højbjerg
Denmark

Att. Return / Shoe The Bear
(Write "RETURN PARCEL / WEBSHOP" on the parcel)

Note: We do not accept any liability for the return package before it is in our possession.

2
. Drop the return parcel in your local postal office.

3. Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase. For returns, please note that the return shipping will not be reimbursed.


When can I expect the refund

Once we have received your return parcel, the refund process will take place within 3 business days. We will check the parcel for its contents and refund you the full amount you have paid to us upon purchase (excluding the shipping cost). The amount is always transferred to the same account as you used for the purchase. Please note that refunds can take up to 14 business days to show in your account due to varying processing times between payment providers, we therefore kindly ask for your patience.



I want to make an exchange

If you want to exchange your item to another size or color, we kindly ask you to place a new order here on the website, which will be sent to you as soon as possible. As soon as we receive your return parcel, we will credit the full amount to the credit card used for the purchase.



I want to make a complaint regarding my shoes

Should you have any complaints regarding missing, wrong or damaged items, please contact us at online@shoethebear.com. We kindly ask you to provide us with your documentation of the purchase, together with pictures and a short description of the claim cause.
If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for shipment. You have the responsibility of the package/goods up to our reception. So keep a postal receipt and tracking number.

Note: We do not accept packages sent COD (cash on delivery) or similar.